Thank you for choosing KNOWHOW CONTRACTORS! We are committed to providing high-quality products and an excellent customer experience. If you are not satisfied with your purchase, we are happy to provide you with a return and refund service. Please read the following policies carefully:

Return Terms
Return Time: You can request a return within 30 days from the date you received the item.
Item Condition: Please ensure that the item has not been used, washed or worn, and that the original tags and packaging are intact.

Return Process
Contact Customer Service:
Please contact our customer service team via email ([email protected]) with your order number and the reason for the return.

Obtaining a Return Authorization:
Our customer service team will provide you with a return authorization and return label (if applicable). Please make sure to include the return authorization form in your return package.

Packaging and Return:
Please return the item to our return address in its original packaging using a secure method. We recommend using a tracked courier service to ensure the package arrives safely.

Refund Processing
Once we receive and inspect your return, we will usually process your refund within 3-5 business days.
Refunds will be processed according to your original payment method, and the specific arrival time may vary depending on the bank or payment service.
Shipping: Shipping costs for the original order are non-refundable. Shipping costs for returns are borne by the customer unless the return is due to quality issues or the wrong item was sent.
If you have any questions or need further assistance, please feel free to contact our customer service team.
Thank you for choosing KNOWHOW CONTRACTORS, we look forward to serving you again!