Thank you for visiting KNOWHOW CONTRACTORS! Here are some frequently asked questions and answers to help you understand our products, services, and shopping process.

1. How do I place an order?
To place an order, browse our website, select the items you like, click “Add to Cart,” and follow the instructions in the shopping cart to check out. You will need to provide shipping information and payment method.

2. What payment methods are available?
We accept a variety of payment methods, including:

Credit Cards (Visa, MasterCard, American Express, Discover)
Debit Cards
PayPal

3. How do I check the status of my order?
You can check the status of your order by logging into your account and going to “Order History.” If you do not have an account, you can track it by following the link in the order confirmation email.

4. Can I change or cancel my order?
You can contact us to request changes or cancellations before your order is shipped. Please contact our customer service team as soon as possible to process your request.

5. How much does shipping cost?
Shipping costs vary based on your order total, geographic location, and shipping method selected. You can check the exact shipping costs during checkout.

6. When will the goods be shipped?
We usually process and ship within 1-3 business days after receiving the order. The specific shipping time may vary depending on the availability of the product and your shipping address.

7. How to process returns?
For returns, please refer to our Returns and Refunds Policy. You can make a return request within 30 days of receiving the product and need to contact us for a return authorization.

8. How long does it take to process a refund?
Once we receive your returned product and complete inspection, your refund will usually be processed within 3-5 business days. The refund will be refunded to the original payment account, depending on the bank’s processing time.

9. What if I received a damaged product?
If the product you received is damaged or defective, please contact our customer service team within 48 hours of receiving the product. We will provide you with a replacement or refund solution.

10. How to register an account?
To register an account, please click the “Register” link at the top of the website, fill in the required information and follow the prompts to complete the registration. By registering an account, you can more easily place orders and manage your personal information.

11. Is my personal information safe?

We take your privacy very seriously and take strict security measures to protect your personal information. For more information, please refer to our Privacy Policy.

Thank you for visiting KNOWHOW CONTRACTORS! We look forward to providing you with excellent service and product experience.